RETURN POLICY

RETURN/EXCHANGE PERIOD

You have 14 days* from the date of delivery to return or exchange eligible items.

*For purchases made during November and December, eligible returns may be requested within 30 days of delivery.

All other return conditions and final-sale exclusions still apply.

FORM OF RETURN/EXCHANGE

Refunds are provided in the original form of payment. Please note returns will incur a 20% restocking fee & excludes original shipping costs.

You may choose to receive Bolla store credit instead of a refund with no restocking fee.

Store credit will be issued electronically and can be used toward a future purchase at Bolla.

Credit does not expire and can be used online or at any of our events/pop-ups.

ELIGIBILITY FOR RETURN/EXCHANGE

To be eligible for a return or exchange, the item(s) must be in its original condition, unused, and with all original tags and packaging.

If returned items are deemed to be worn, used, or without original packaging and hangtags, the customer will have two options:

Pay for the cost of return shipping to have the items sent back to them.

Allow us to dispose of the items on their behalf.

EVENTS/POP-UPS

Purchases made at Bolla events, markets, pop-ups, or other in-person locations are final sale unless otherwise stated at the time of purchase.

If you receive a defective item from an in-person purchase, please contact us and we’ll be happy to help.

ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

• Sale/Clearance items.
• Promotional items.
• Items purchased during a sale event or special offer.
• Exclusives (limited items/releases).
• Headwear: Hats & Beanies
• Socks & Underwear
• Accessories

SHIPPING COSTS

Shipping charges are not refundable, and they will be deducted from the total amount of your refund or store credit.

SIZING

Because many of our products are produced in limited quantities or made to order, we encourage customers to review our sizing information carefully before purchasing and avoid ordering multiple sizes solely for try-on purposes.

We are happy to help you determine the right size over email. Please contact us at info@bollaco.com. Thank you for understanding!

RETURN PROCESS:

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at info@bollaco.com or our Contact Page to request a return authorization.
• Package the item securely, ideally in the original box or in packaging that is comparable in size and provides adequate protection for the item.
• Include a copy of your receipt or proof of purchase inside the package.
• Ship the package to the following address:
  Bolla. - Return Department 
  10401 Venice Blvd #277, Los Angeles CA 90034, United States
• Once we receive and inspect the returned item, we will process your refund or issue store credit within 2 to 3 business days.

RETURN SHIPPING

Customers are responsible for the cost of return shipping, unless the return/exchange is due to Bolla’s error or a defective product.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us within 3 days of receiving the product. We will provide instructions on how to return or exchange the item at no additional cost to you.

LOST/STOLEN/FAILED DELIVERY

Bolla is not responsible for any lost, stolen, or damaged packages. Please contact the shipping courier for concerns and use the tracking number provided for reference when inquiring about your package.

We cannot change the address of a package once the order is dispatched, please double check everything before you checkout. International orders must have a full address in English/Roman, the courier will not accept otherwise.

Bolla is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to have the package resent. 

GIFT CARDS

Gift Cards are non refundable and can only be used on our Online Shop and/or at our events/pop-ups.

CONTACT INFORMATION

If you have any questions or need assistance with your return, please email our customer service team at info@bollaco.com

 

POLICY UPDATES

Bolla reserves the right to update or modify this return policy at any time without prior notice.

Bolla reserves the right to refuse returns that do not meet the requirements outlined above.