SHIPPING
SHIPPING
Bolla ships orders Monday–Friday via USPS and UPS.
Orders are typically processed within 1–3 business days, excluding weekends and holidays. During high-volume periods, special releases, or promotional events, please allow additional processing time.
Once shipped, estimated delivery times are:
Domestic: 3–7 business days
International: 14–30 business days
Delivery estimates begin once your order has been fulfilled and transferred to the shipping carrier. Processing time is not included in these estimates.
Shipping and handling fees are calculated at checkout and will be displayed before your order is completed.
Free standard shipping is available on domestic orders of $75 or more.
Applicable sales tax will be calculated at checkout.
DELIVERY & TRACKING
Once your order has shipped, you will receive an email confirmation with your tracking information.
You can also check the status of your shipment through our Track Your Order page.
Please note that all shipping and delivery timeframes are estimates. Carrier delays, holidays, weather, customs, and other circumstances outside of Bolla's control may affect delivery times.
If your domestic order has not arrived within two weeks of shipment, please check your tracking information and contact the shipping carrier. If you still need assistance, contact us at info@bollaco.com with your order number and we’ll be happy to help look into it.
LOST, STOLEN & DAMAGED PACKAGES
Once an order has been transferred to the shipping carrier, Bolla is not responsible for packages that are lost, stolen, delayed, or damaged in transit.
If your tracking information shows a delivery issue, please contact the shipping carrier directly using the tracking number provided with your order.
If you believe there is an issue with your shipment and need additional assistance, please contact info@bollaco.com.
SHIPPING ADDRESSES
Please carefully review your shipping information before completing your order.
Once an order has been submitted, we cannot guarantee that the shipping address can be changed or corrected before shipment.
Bolla is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to Bolla due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the order.
International customers must provide a complete shipping address using English/Roman characters where required by the shipping carrier.
INTERNATIONAL ORDERS
International delivery typically takes 14–30 business days after shipment, but delivery times may vary depending on the destination and customs processing.
International customers are responsible for any applicable customs duties, import taxes, or fees charged by their country. These charges are not included in Bolla's shipping rates unless otherwise stated at checkout.
Bolla is not responsible for delays caused by customs or local delivery authorities.