COVID-19 UPDATES

Please note: due to COVID-19 your order may experience longer than usual processing and shipping times.
Also with the recent nationwide mail service shortages, processing time and tracking updates has been further delayed.

For domestic orders, please allow up to 5-10 business days. An additional 1-3 days may be added depending on your location and local carrier.

For international orders, please allow up to 4-6 weeks. Please check with customs department and local carriers to see if they are allowing international packages to be delivered during this time.

Thank you for your patience.


SHIPPING

Bolla. Online Shop uses United States Postal Service (USPS) and UPS to ship out products Monday-Friday.

Delivery ranges from 3-7 business days for domestic & 14-30 business days for international. Shipping + Handling fees are based on amount. Your shipping costs will be shown before you click the "Complete Order" button.

Sales Tax will only be added to California residents.

Free Shipping on all domestic orders $35 & up.


DELIVERY/TRACKING

You can check up on your order by visiting our Track Your Order page.

Purchased items will be shipped within up to 7 business days of the order, although most will be shipped within 3 to 5. Please allow up to 2 weeks for your delivery to arrive.

Orders placed Monday-Friday will be processed within 1 to 3 business days, excluding holidays.
Any orders placed on Weekends, including Holidays will begin processing the next business day.

If you still have not received your purchase after 3 weeks, please notify sales@bollaco.comYou will receive an email confirmation with shipping and tracking information from sales@bollaco.com.


LOST/STOLEN/FAILED DELIVERY

Bolla is not responsible for any lost, stolen, or damaged packages. Please contact the shipping courier for concerns and use the tracking number provided for reference when inquiring about your package.

We can not change the address of a package once the order is submitted, please double check everything before you checkout. International orders must have a full address in English/Roman, the courier will not accept otherwise.

Bolla is not responsible to in correct addresses, they will be shipped to the address that is provided by the customer, if a package is sent back to us due to incorrect address the customer will be responsible for extra shipping fees.